Zip and attach C:\Windows\Logs\CBS\CBS.log.Right-click on the Command Prompt window and click Select All, this will invert all of the colours by selecting the text, now press enter.Make sure to allow the computer to restart if prompted.When command prompt opens, copy and paste the following commands into it, press enter after each.When you see Command Prompt on the list, right-click on it and select Run as administrator.Click on the Start button and in the search box, type Command Prompt.Copy the MSU file to a convenient location (such as C:\temp).You may close any remaining open windows now.Close Notepad and attach the file 'SearchReg.txt' to your next reply. When the scan is complete, a message will display that ' SearchReg.txt' is saved in the same folder FRST was started from.Copy and paste KB3133977 KB4474419 into the Search box and click the Search Registry button.Right-click on the file FRST64.exe and choose Run as administrator.You can minimize it if you wish but keep it open. Please keep this dialog open while you perform the remaining steps. Note: This loads your components hive which is what we want.
This will bring up the Server Manager dialog. Click the Turn Windows features on or off link.In the upper right corner ensure the View by: is set to Category.Click your Start button and choose Control Panel.When command prompt opens, copy and paste the following commands into it, then press enter after each.When you see Command Prompt on the list, right-click on it and select Run as administrator.Click on the Start button and in the search box, type Command Prompt.
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